Contact Us
Last updated: August 7, 2026
Questions about pixkoz, your credits, a payment or your account — here is how to reach us.
Get in touch
Email is the fastest way to reach us and the best record for anything involving an account or a payment.
Response times
We aim to respond within 24–48 hours on business days. If your message is urgent — for example a payment that has been charged but not credited — say so in the subject line and we will prioritise it.
Payments, refunds and billing
For anything involving a payment — a charge you do not recognise, credits that did not arrive, or a refund request — email contact@pixkoz.com and include the order or payment reference shown on your receipt. That lets us trace the exact transaction instead of having to ask you for it.
Refund eligibility and timelines are set out in our Refund & Cancellation Policy.